Shipping & Returns

1. Shipping

We offer free 3–7 day shipping within the United States by an insured, trackable service with signature confirmation.

We normally ship within two business days after payment clears and the watch receives a final outbound inspection.

2. Delivery

Delivery is estimated at 3–7 business days after dispatch, depending on destination and carrier service level. A tracking number is emailed when the parcel leaves us.

Please ship to a US address where an adult can sign for the package.

3. Final sale

All watches are sold as final sale. We do not accept change-of-mind returns or exchanges when a watch was accurately described and delivered as ordered. We review returns for watches that materially differ from their listings through the process below.

4. Non-conformity reports

If your watch materially differs from its listing, please email carter@25jewels.com within 72 hours of receipt with your order number, clear photographs, and an explanation of the difference. Contact us before sending anything back.

The 72-hour reporting window helps us investigate promptly. It does not limit any rights, remedies, or reporting deadlines that applicable law does not allow us to restrict.

5. Approved returns

We review your report and provide written return approval and instructions for approved returns. For a watch that materially differs from its listing, we provide a prepaid, insured return label with tracking at our expense.

Please ship the watch using our label within 14 calendar days after receiving written approval and the return label. Return it in the same condition in which it arrived, with all included accessories, boxes, paperwork, tags, and packaging. Keep the carrier acceptance receipt.

Contact us before opening, resizing, servicing, or otherwise altering a watch you wish to return. Changes may affect our ability to assess the reported issue.

6. Refunds

For approved returns that meet the return conditions, we inspect the returned watch and issue a refund of its full purchase price and applicable sales tax to the original payment method within five business days of receiving it. We do not charge a restocking fee for these returns.

Your bank or payment provider may take additional time to post the refund.

7. Your legal rights

Our final-sale policy, reporting window, return approval process, and return conditions do not limit any rights or remedies that cannot legally be waived. Any mandatory legal requirements take precedence over these terms.

8. Carrier claims

If a shipment is lost or damaged in transit, contact us promptly.

We handle carrier insurance claims for labels and insurance we purchase, and we may request photos, packaging, delivery records, or signed statements required by the carrier.